Refund policy
Short version: 30 days, and for most of what we sell you do not have to ship anything back.
You have 30 days
Counted from the day your order arrives. If it never arrives, the window stays open — just tell us.
You usually keep the item
Shipping something back across the Pacific often costs more than the item itself. So for items under $20 we do not ask you to return anything — we refund you and you keep it. For higher-value items we may ask for a photo instead of a return.
What is covered
Arrived damaged or defective · wrong item, size or colour · never arrived · you simply changed your mind.
All four get the same answer: a full refund, including what you paid at checkout.
How to ask for one
Email us with your order number and, if something arrived broken, a photo. That is the whole process — there is no form and no return authorisation number to chase.
How fast you get your money
We approve refunds within 2 business days of hearing from you. After that it goes back to your original payment method, and how quickly it shows up is down to your bank — usually a few days.
Why we are this relaxed about it
Because arguing with someone over a $20 order is a waste of both our time. We would rather refund you quickly and have you think well of us than win a dispute.