Contact
There is no ticket system and no chatbot. You email us, a person reads it.
yjia2175@gmail.com
We reply within one business day, most of the time much sooner. If you are writing about an existing order, including the order number saves us both a round trip.
What we can help with
Where is my order · something arrived broken, wrong, or not at all · refunds · changing the address on an order that has not shipped yet · anything else, honestly.
Who we are
Allon is a two-person operation. We find small, odd, genuinely useful things, and we ship them from China to your door. That is the entire business.
It also means we are slower than Amazon and we are upfront about it — see our shipping page for real timelines rather than optimistic ones.